If you are not satisfied with an item, you can request a return directly from your customer account in just a few clicks.

Steps to follow

Log in to your account (see the article ‘How do I create an account and log in?’ if necessary).

Go to the ‘Orders’ section of your customer account.

Select ‘Product return’.

Follow the on-screen instructions to provide details of your order and the item in question, then confirm your request.

Our customer service team will then process your request and provide you with instructions on how to return the item (return label, shipping address, etc.).

Time limit for making a return

You have 30 days from the delivery date of your order to submit your return request.

📌 Good to know:

You must be logged into your account to submit a return request.

Please have your order number to hand, as you will be asked for it to identify the item in question.

You can track the progress of your return request via your customer account.

Once this 30-day period has passed, your return request can no longer be processed.