tax-free shopping, VAT refund, PABLO kiosk, non-EU resident, customs, outside the EU, VAT refund France

Do you offer a tax-free shopping service for customers outside the EU?

🧾 Eligibility requirements

  • Be a permanent resident outside the European Union
  • Make a purchase of more than €100.01 including VAT
  • Choose delivery in France (we do not ship outside the EU)

📨 How do I request a VAT refund?

Send an email to our Sales Administration department:
👉 service-adv@woodbrass.com

Documents required:

  1. Copy of your passport
  2. Order number or invoice
  3. Refund details:
    • Via PayPal: email address linked to your PayPal account
    • Via bank card: photo of the front of the card (16-digit card number + expiry date only, no security code)

🧾 How does customs validation work?

When leaving the European Union, you must have your tax-free form validated at a PABLO kiosk located in the departure areas of French airports.

Without PABLO validation, no refund can be issued.

💰 How is the refund processed?

  • The refund is handled by our service provider Tax Free Air
  • A commission of approximately 4% is deducted from the refunded VAT amount
  • The refund is issued after PABLO validation, using the payment method selected (bank card or PayPal)

📌 Please note

  • This service is reserved for customers residing outside the EU who have their order delivered in France.