You can track the progress of your order by logging into your Woodbrass account and accessing the "My Orders" section. By clicking on the details of your order, its status appears. This is what each of them means.

• My order is "Confirmed".

This is the most common status. Your order is properly registered and paid, and you see the mention "We prepare these items for shipping". Your order has been sent to our warehouse, which prepares your package.

The time before shipment depends on the availability of each item. To find out, consult theProduct sheetyour articles on our site: the availability period is indicated there.

If one of your items is out of stock or depends on a supplier delay, your order remains "Confirmed" for the time it replenishment. In this case, we have sent you a dedicated e-mail indicating the new estimated date (think to check your spams). You can wait, or usContactto replace the item, receive the rest of your order or cancel it.

Don't worry if this status does not change for a few days: it will change as soon as your package is shipped, and you will be notified by e-mail.

• My order is "Unprocessed" or "Pending payment".

We have not yet received your payment. This is particularly the case when payment by bank transfer: the order can only be processed upon receipt of your transfer.

• My order is "Parties shipped".

Part of your items are already gone. The rest, often an item being replenished, will be sent to you in a second package, at no additional cost. You will receive a new tracking email at that time.

• My order is "Shipped".

Your package left our warehouse and was handed over to the carrier. An email containing your number and tracking link has been sent to you. Tracking can take up to 24 hours to activate at the carrier.

Depending on the delivery method, it is possible that the status remains "Shipped" and never passes to "Ships". This is normal: the carrier's tracking link remains the reference.

• My order is "Booked" but I have not received anything.

The carrier confirmed the delivery of your package. Check your mailbox, with your neighbors or relay point. If you still can not find it,Contact uswithin 48 hours with your order number.

• My order is "Cancelled" or "Refunded".

Your order has been cancelled, at your request, due to lack of payment or because an item could not be provided. If you had already paid, the refund is made on your original payment method. Its time to appear on your account depends on your bank.

The status "Partiesally refunded" means that only one item has been cancelled or returned: the rest of your order follows its course normally.