We confirm thatYour request has been taken into account.

At Woodbrass, our Customer Service team handles each complaint individually, in order to provide you with an adapted and accurate response.
📌The answers are not automaticEach case is analyzed before treatment.

🕒In most cases, an answer is providedDuring the dayaccording to the volume of ongoing requests.
TheAverage processing time is 48 working hours.

If you have not yet received an answer,This does not mean that your request has been ignored.It is being processed by our teams.
📭 You will be notified as soon as a response is available, directly in your customer area or by email.

Thank you for your understanding.