If you have made a refund request (following a return or cancellation), here are the things to check before contacting us:

Usual treatment times

• At Woodbrass: The refund is usually made under7 working daysFrom LAReceipt of the returned packageIn our warehouses or LAValidation of cancellation.

• Banks and payment institutions:

  • Credit card/PayPalRefund can take48 hoursafter emission.

  • AlmaRefund usually visible in3 to 5 days.

  • Bank transfer: Deadline of2 to 4 daysOnce the treatment is carried out.

✅ Verifications to be done

• Has the returned product arrived at our home?
  ➤ Track your return package or contact the carrier if necessary.

• Is the refund visible in your bank account or PayPal?
  ➤ It may appear as regularization or under the name "Woodbrass" or payment provider (Alma, PayPal, etc.).

• Have you received a refund confirmation email from us?

📩 Still nothing after 10 working days?

If you still have not received your refund after this period,Contact our teamThrough the after-sales form:
👉https://woodbrass.com/pages/contact?country=EN

Indicate correctly:

• Your order or return number

• The payment method used

• And attach a RIB or payment information if necessary