If your package is indicated as delivered but you have not received it, you can contact the carrier directly to open a complaint.

👉 Find below the main carriers and their contact tools.

🚚 Chronopost

• Package tracking:https://www.chronopost.fr/tracking-no-cms/suivi-page
• Customer service:https://www.chronopost.fr/fr/faq/destinataire/reclamation-et-indemnisations
• Complaint: via your parcel tracking

Advised time:24 hours after delivery

📦 Colissimo / Post Office

• Package tracking:https://www.laposte.fr/outils/suivre-vos-envois
• Customer service:https://aide.laposte.fr
• Claim:https://aide.laposte.fr/contact/colissimo

Advised time:48 to 72 hours

🚛Gls

• Package tracking:https://gls-group.eu/FR/fr/suivi-colis
• Contact:https://gls-group.eu/FR/fr/contact

🚚 Ups

• Package tracking:https://www.ups.com/track
• Customer service:https://www.ups.com/fr/fr/support/contact-us.page
• Claim:https://www.ups.com/claims

🚀 Dhl

• Package tracking:https://www.dhl.com/fr-fr/home/tracking.html
• Contact:https://www.dhl.com/fr-fr/home/contact-us.html

🚛 FedEx

• Package tracking:https://www.fedex.com/fr-fr/tracking.html
• Contact:https://www.fedex.com/fr-fr/customer-support.html

🚛 Geodes

• Package tracking:https://www.geodis.com/fr/suivi-colis
• Contact:https://geodis.com/fr/faq

🧭 How to make your complaint?

When contacting the carrier, prepare:

• Your ownTracking number
• TheDate of delivery indicated
• Your ownFull address

👉 Ask for oneProof of delivery(Signature, photo, geolocation).

📬 Need help?

If your package cannot be found after contact with the carrier:
👉https://www.woodbrass.com/pages/contact-service-client?country=EN

Our team will be able to accompany you in the rest of the process.

💡 Namely

• Delivery may have been made to aNeighbor or guard
• The carrier may provide anProof of official delivery
• The faster you act, the more effective the research