If you have not received your order within the estimated delivery time, don't worry: there are several simple checks to perform.

🔎 Step 1: Check parcel tracking

• Consult the shipping confirmation email you received.

• Click on the carrier tracking link for the latest update.

📦 Step 2: Control your delivery environment

• Check with your neighborhood, guard or post office.

• Make sure the delivery address provided in your account is correct.

📬 Step 3: Contact our customer service

If, despite these checks, you still have not received your order:
👉 Please fill out our online form:
Customer service form