If you are absent during the deliveryman, do not worry: your package remains available.

How do I know where my package is?

• The carrier usually deposits aNotice of passagein your mailbox.

• All withdrawal information is also available in your Woodbrass order tracking, section"My orders"of your customer account, when the status of your order is changed to "Shipped".

• Tracking specifies the address of the pick-up point (post office, parcel relay, carrier deposit ...) and the deadline to collect your package.

Good to know

• In case of non-withdrawal within the indicated period, the package is automatically returned to Woodbrass.

• A new shipment is possible, but it will incur additional shipping costs.