Find out what to do if you receive an incomplete order from Woodbrass.

What if you receive an incomplete item in your order?

If you received an incomplete item in your order, here are the steps to quickly resolve this issue:

  1. Check your order information:

    • Log in to your customer area and view the details of your order in the "My orders" section.
    • Check if your order has been divided into several packages. In this case, each package will have a separate shipping number. Some packages may be being delivered.

  2. Check the contents of the package received:

    • Sometimes some items can be packaged separately to ensure their safety during transport. Make sure you have inspected the contents of the package to make sure there is no shortage of specific parts or accessories.

  3. Contact our customer service:

    • If an item or accessory is actually missing, contact our customer service to open a complaint ticket. You can do this directly viaThis linkProviding the details of your order and specifying the missing elements.

Our team will verify your complaint and take the necessary steps to resolve the issue as soon as possible.