What should I do if my package is damaged?

If your package arrives damaged, it is important to act quickly to facilitate pick-up.

📸 Step 1: Take pictures

First of all, take clear photos:

• FromDamaged product
• FromThe outer packaging
• FromThe transport label

👉 These elements are essential to open a folder.

🚚 Step 2: Make a claim to the carrier

Contact the carrier upon receipt of the package to report the problem.

👉 A quick complaint speeds up the processing of the file.

📬 Step 3: Contact our customer service

👉 Open a ticket via our after-sales form:
https://www.woodbrass.com/pages/contact-service-client?country=EN

Consider joining:

• YoursPhotos
• OneDescription of the problem

🔄 What then?

Our team analyzes your request and offers you a suitable solution:

• 🔁 Exchange of product
• 💰 Refund

💡 Good to know

• The more your requestComplete, the faster the treatment
• It is recommended to report the problemUpon receipt of the package