What to do when receiving your package by carrier?

When receiving delivery by carrier, it is important to follow a few simple steps to verify that your order is complete and in good condition.

📦 Check the outside of the package

Before signing the delivery note:

• Carefully inspect the packaging.

• Look for tears, bumps or any other signs of damage.

• If there is a problem, write it down immediately on the delivery note.

👀 Open the package in the presence of the deliveryman

• If possible, open the package while the delivery man is still present.

• Verify that the content is compliant and without damage.

📝 Check the content

• Make sure all items ordered are present.

• Check their condition (no breakage or missing items).

• Note immediately on the delivery note any problems found.

✍ [+see the delivery note

• Sign only after performing your checks.

• If you mentioned a problem, make sure it is clearly indicated.

📑 Keep a copy

• Keep a copy of the delivery note for your records.

• This will serve as evidence in the event of a subsequent dispute.

📬 In case of problem after delivery

• If you notice any problem after the deliveryman leaves, contact the seller or our customer service immediately via theContact form.

✅ By following these steps, you protect your consumer rights and facilitate the prompt resolution of any delivery issues.