If your payment fails on Woodbrass, don't worry: there are several reasons for this blockage, and there are simple solutions to complete your purchase.

1. Frequent Causes of Refused Payment

• Credit card: payment ceiling exceeded (often around € 1,000 depending on the bank), expired card or security blockage.

• PayPal: insufficient balance or blocking related to your account.

• Alma (payment in installments): refusal by the funding agency (seeFAQ by Alma).

2. What to do?

• Check your bank detailsand the validity date of your card.

• Contact your bankto confirm that the purchase is authorized and lift a possible security block.

• Try again with another payment methodavailable (CB, PayPal, Alma or bank transfer).

• If you are using PayPal or Alma, verify that your account is up to date and that the associated card information is valid.