How do I contact after-sales service to make a warranty claim?

How can I contact after-sales service for a warranty request?

Does your product have a defect or breakdown during its warranty period? Here's how to get our after-sales team take care of your request quickly.

📬Step 1: Go to the after-sales form
👉Woodbrass Warranty form

Log in to your customer account to retrieve your orders and select the relevant product.

🧭Step 2: Fill in the requested information

  • Select:"I have a technical problem with the product".

  • Indicate the invoice concerned.

  • Enter the serial number of your device (How to find the number).

  • Describe the problemencountered as accurately as possible.

  • Add photos or videos for easy diagnosis.

📁Tip for your large files
If your attachments exceed 6 MB, use this free service:
👉SwissTransfer
Then paste the download link into the form description box.

🔄What then?

  • Our team analyzes your file.

  • You will receive clear instructions for shipping the product if necessary.

  • Depending on the case, your product may be repaired, exchanged or refunded.

  • You can follow the progress of your request at any time from your customer area